A request for in-game help from a Game Master that is trackable via a ticket. As of Patch 4.2, you would submit a ticket via the Customer Support window after pressing the Help request button on the Micro Menu at the bottom of the window with the default UI.
Valid Reasons for a Help Request
Here is a non-definitive, unofficial list of valid reasons for a help request:
- A major bug, like a broken instance entrance or a hole in the world.
- An exploit of some sort, like a PvP combat cheat, altering a game mechanic, or Gold Farmer macro.
- A harassment event, like obvious racial or sexual harassment or threats of real world physical violence.
- Other violations of the License Agreement.