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Having exchanged a few e-mails with Blizzard support due to getting hacked. I'm wondering what people thought about Blizzard support, if they've had any recent experience.
Although not horrible, I've found the e-mail support to be not so good. It appears to be mostly generic form letters that appear to be shotgunned in hopes they will help, but seem short on specific instructions besides visiting the support web site and in-game tickets. The general support experience seems to be designed to make it hard for you to find a phone number to call unless it is a billing issue (aka if it affects the monay, they care, but otherwise not as much).
In-game support seems to be very spotty in that lately high ticket volumes seems to be the norm and you can wait for hours before a response. I've tried to get in-game support in the past and it was not good but better than recently. The last 3 times I've filed a ticket I never got a response before I had to log off. I'm not going to sit around for 2 hours or more to get an in-game contact.
I've found phone support to be very good, but the wait times can be upwards of 30 min which isn't very good for wait times.