From Blizzard
5) I was just contacted in-game by a Game Master for my password! This is highly unlikely. What happens, most of the time, is that players are exploiting, if you will, your chat box in order to make it appear as if someone sent you a message that they didn’t truthfully send. Typically, you can verify this by clicking on their name to see if this brings up the whisper tool. If you see a message from a Game Master and get a message from the same player every time at the same time, they’re trying to scam you. Please report them immediately. This is a highly punishable violation of rules, and they can be banned for it.
7) Hooray! Thanks for the info! Time to go activate WoW.exe! That’s great that you’re going to go play World of Warcraft, but you should use the Launcher.exe. Why? Well, quite simply, it’s an excellent tool that can catch some viruses/trojans that you may not know that you have on your computer. One primary example is trojan-downloader.win32.agent that was found on many computers using the Launcher.exe instead of WoW.exe. For the full post, please refer to (http://forums.worldofwarcraft.com/thread.html?topicId=81960523&sid=1). What about other programs that are detected, though? Oh, that’s easy! You should go to (http://www.blizzard.com/support/wow/?id=aww01906p) for a list of trojans/viruses that the Launcher is currently identifying.
8) I’m unsure of this website that I found in my email. There are websites that use names, very similar to popular pages for World of Warcraft. An example might be something like (www.vvorldofwarcraft.com). Instead of a "w" there are two "v"s. People can get very sneaky with this sort of stuff. So, what’s the point of these spoof websites? Well, it’s basically to trick you to attempting to log into their server and then they’ll have your account information. Usually, the login pages that spoof websites use, will redirect you back to the traditional World of Warcraft webpage that you would normally be directed to if the login failed. A good way to avoid this is to simply type out links yourself.
- Contacting Blizzard
Game Master Department: The Game Master Department is most likely the department that you are most familiar with. They can assist in minor issues such as accidentally deleting an item or needing your character to be moved or to investigate an account if it has been compromised and can lock it. Functions: Assist players who are having loot problems, users who are stuck, item issues, hacks, bots, harassment, etc. A complete list of available fields can be found by click the red "?" in-game and selecting each field.
Methods of contact: There are two ways to contact the Game Master department concerning most of your in-game issues. First method: you can use the red "?" in-game, which is called a petition, and will open up a document that a Game Master will look at and be able to speak with you. If you're offline, they will email you concerning your issues. Second method: You can email them at (wowgm@blizzard.com). This is an email to the Game Master's Department. If you wish to contact them using this email, make sure you're using your account registered email address.
Primary Game Master Support Page(s): (http://www.blizzard.com/support/wowgm/) and the Customer Service Forum: (http://forums.worldofwarcraft.com/board.ht...mId=11112&sid=1)
Primary support page(s): http://www.blizzard.com/support/wowbilling/
Account Administration: The Account Administration is primarily used for users who have had a hacked account and their account has been locked. It can also be used to appeal bans. Functions: Assisting users with locked accounts and appeals to bans/actions taken against the account.
Methods of Contact: There are two ways to contact Account Administration. You can email them at (wowaccountadmin@blizzard.com) using the registered email address of your account that has been banned or locked. The second method is using the email form (http://www.blizzard.com/support/wowbilling/?id=eSupport000). You must use the registered email address of the account that has been banned or locked in order to receive help.
Primary Support Page(s): (http://www.blizzard.com/support/wowaa/)
Technical Support: Technical support deals with issues such as being unable to connect to the server or having a graphics problem. Functions: Able to assist users who are having any sort of client side issues. (Too numerous to list)
Methods of Contact: There are four ways to contact the Technical Support Department. You can email them at (wowtech@blizzard.com). You can fill out the email webform at (http://www.blizzard.com/support/wow/?id=eSupport000)